Privacy policy

Privacy Policy

This Privacy Policy describes how Captains Merch (“we”, “us”, or “our”) collects, uses, and shares personal information when you visit or make a purchase from captainsmerch.com (the “Site”).

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device and interactions with our Site to process orders and improve our services.

Device Information: We automatically collect:

  • Browser and Device Data: Web browser type, IP address, time zone, and installed cookies.
  • Usage Data: Information about pages or products viewed, websites or search terms that referred you to the Site, and browsing interactions.

We collect Device Information using:

  • Cookies: Data files placed on your device. For details on cookies and how to disable them, visit allaboutcookies.org.
  • Log Files: Track actions on the Site and gather data like IP address, browser type, and referring/exit pages.
  • Web Beacons, Tags, and Pixels: Electronic files that record browsing activity.

Order Information: When you make a purchase, we collect:

  • Personal Data: Name, billing and shipping addresses, payment information (credit card details, etc.), email address, and phone number.

“Personal Information” in this Privacy Policy includes both Device Information and Order Information.

2. How We Use Your Personal Information

We use the information collected to:

  • Process and fulfill orders, including payment processing, shipping, and order confirmations.
  • Communicate with you about orders or for customer service.
  • Screen orders for risk or fraud.
  • With your preferences, provide product or service information and advertising.

We use Device Information to:

  • Screen for risk and fraud.
  • Improve and optimize the Site’s performance and content.
  • Assess marketing and advertising effectiveness.

3. Sharing Your Personal Information

We share your Personal Information with third parties to support our services:

  • Shopify: Our online store platform. See their privacy policy here: Shopify Privacy Policy.
  • Google Analytics: Helps us understand how customers use the Site. Read more here: Google Privacy Policy. To opt out of Google Analytics, click here.

We may also share your Personal Information to comply with laws, respond to legal requests, or protect our rights.

4. Behavioral Advertising

We may use Personal Information for targeted advertising. For more information, visit the Network Advertising Initiative’s educational page.

Opt-out links for targeted advertising:

Additional opt-out options: Digital Advertising Alliance’s opt-out portal.

5. Do Not Track

We do not alter our data practices when receiving “Do Not Track” signals from browsers.

6. Your Rights

If you’re a European resident, you have rights to access, correct, update, or delete your Personal Information. Contact us at info@captainsmerch.com to exercise these rights. Note that your information may be transferred outside Europe, including to Canada and the United States.

7. Data Retention

We retain Order Information for records unless you request deletion.

8. Data Security

We implement industry-standard security measures to protect Personal Information during transmission and storage. However, no method of transmission over the Internet is fully secure, and we cannot guarantee absolute security. Captains Merch disclaims liability for any unauthorized access or use of data.

9. Limitation of Liability

Captains Merch will not be liable for any indirect, incidental, consequential, or punitive damages arising from or related to your use of the Site or your Personal Information, to the fullest extent permitted by applicable law.

10. International Data Transfers

By providing your Personal Information to us, you acknowledge and agree that it may be transferred to and processed in Canada and the United States, where data protection laws may differ from those in your jurisdiction.

11. Changes

We may update this Privacy Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. Changes will be posted on this page, and we encourage you to review it periodically.

12. Minors

The Site is not intended for individuals under 13 years of age.

13. Contact Us

For more information or to make a privacy request, contact us at:

  • Email: info@captainsmerch.com
  • Mail: Captains Merch, [Re: Privacy Compliance Officer], 6503 133 Ave, Edmonton AB T5A 0K9, Canada