Refund policy

Return and Refund Policy

At Captains Merch, we want you to love your purchase! If you’re not satisfied, here’s how our return process works:

Return Policy

  • 30-Day Return Window: You have 30 days from the date of delivery to request a return.
  • Return Eligibility: To be eligible for a return, your item must be in the same condition you received it—unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
  • How to Start a Return: Contact us at info@captainsmerch.com to initiate a return. If your return is approved, we’ll provide a return shipping label and instructions on where to send the item. Please note that items sent back without a return request will not be accepted.

For any questions about returns, feel free to reach out at info@captainsmerch.com.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us right away at info@captainsmerch.com so we can resolve the issue promptly. You have thirty (30) days to notify us of any defective, damaged or incorrect items. Captains Merch is not liable beyond for any refund or return beyond that time window.

Exceptions / Non-Returnable Items

Some items are final sale and cannot be returned, including:

  • Custom Products: Special orders or personalized items.
  • Perishable and Hazardous Goods: Items like food, plants, personal care goods, flammable liquids, or gases.
  • Clearance, Sale Items and Gift Cards: These items are also ineligible for returns.

If you have questions about a specific item, reach out to us for clarification before purchasing.

Exchanges

To exchange an item, we recommend starting a return for the original item. Once your return is accepted, you can place a new order for the desired item to ensure availability and faster processing.

Refunds

Once we receive and inspect your return, we’ll notify you of the refund status. If approved, your refund will be processed automatically to your original payment method. Please remember that your bank or credit card company may take additional time to process and post the refund.