Terms of service

Last updated: October 23, 2026

These Terms of Service (“Terms”) govern your access to and use of CaptainsMerch.com (the “Site”) and purchases made through the Site.

The Site is operated by Captains Merch (“Captains Merch,” “we,” “us,” or “our”).

By accessing the Site, placing an order, or otherwise using our services, you agree to these Terms and to any policies referenced in them.

If you do not agree to these Terms, please do not use the Site.

1. Scope of These Terms

These Terms apply to purchases made through CaptainsMerch.com.

Our separate USA merchandise storefront is operated separately and may offer different products, inventory, pricing, promotions, shipping options, and policies. Purchases made through that storefront are subject to the terms and policies displayed there.

Links from CaptainsMerch.com to the USA store or other third-party websites do not make those websites part of CaptainsMerch.com.

2. Eligibility

You must be legally capable of entering into a purchase agreement in your jurisdiction.

If you are under the age of majority where you live, you may use the Site only with the involvement and permission of a parent or legal guardian where required.

You may not use the Site or our products for any unlawful or unauthorized purpose.

3. Products and Availability

Merchandise may be available in limited quantities and may sell out without notice.

We may:

  • Add, modify, or discontinue products

  • Limit quantities available for purchase

  • Limit quantities purchased by an individual, household, account, payment method, or address

  • Restrict the sale of products to particular regions where reasonably necessary

  • Cancel or refuse orders that appear fraudulent, abusive, intended for unauthorized resale, or otherwise inconsistent with these Terms

Product availability is not guaranteed until an order has been successfully placed and accepted for fulfillment.

4. Product Information and Images

We make reasonable efforts to accurately display product descriptions, sizing information, colours, artwork, materials, and images.

Some product images may be digital mockups, renders, pre-production samples, or representations of the final product. Minor differences may occur between displayed images and the final manufactured item.

Colours may also appear differently depending on your screen or device.

Garment measurements and sizing information are based on manufacturer specifications and may be subject to reasonable manufacturing tolerances.

Nothing in this section limits any rights you may have if a product is materially different from what was represented or is defective.

5. Prices and Currency

Prices may change from time to time without notice before an order is placed.

The price displayed during checkout, together with applicable taxes, shipping charges, and other disclosed fees, will generally be the amount payable for your order.

Prices may be displayed in different currencies depending on your location or Shopify settings. The applicable currency will be shown before you complete your purchase.

If we discover an obvious pricing, promotional, or technical error affecting an order, we may contact you to offer the correct terms or cancel the affected item or order and issue any required refund.

6. Taxes, Duties and International Charges

Applicable sales taxes will be calculated or displayed during checkout where required.

For international shipments, customers may also be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or carrier unless the checkout expressly states that those charges are included.

These charges are outside our control and may not always be reasonably determinable in advance.

Customers are responsible for reviewing any import requirements applicable to their destination.

7. Orders and Payment

You agree to provide current, complete, and accurate information when placing an order.

Payment is processed through Shopify and applicable payment providers.

We may use fraud-prevention tools and may delay, review, refuse, or cancel an order where reasonably necessary to verify payment information, prevent fraud, correct an error, or address an inventory issue.

If we cancel an order after payment has been captured, the applicable amount will be refunded to the original payment method.

Third-party payment services, including accelerated checkout or installment-payment options, may also be subject to the terms and privacy practices of the applicable payment provider.

8. Order Cancellations

Customers may request cancellation of an order while it remains unfulfilled.

Once an order has entered fulfillment or has shipped, we may no longer be able to cancel it. In that case, the applicable Return & Refund Policy will apply.

Cancellation requests are not guaranteed until confirmed by Captains Merch.

Any mandatory cancellation rights available under applicable consumer protection laws remain unaffected.

9. Shipping and Delivery

Shipping options, estimated delivery information, and applicable shipping charges are displayed during checkout where available.

Processing and delivery estimates are estimates only and may be affected by:

  • Carrier delays

  • Weather

  • Customs processing

  • Holidays

  • High order volumes

  • Preorders

  • Events outside our reasonable control

Tracking information will be provided where available.

Customers are responsible for providing an accurate and complete delivery address.

Additional costs resulting from an incorrect or incomplete customer-provided address may be the customer’s responsibility where permitted by law.

Please review our Shipping Policy for additional information.

10. Returns, Refunds and Exchanges

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

In general:

  • Eligible merchandise may be returned within 30 days of delivery

  • Merchandise must meet the eligibility requirements stated in the Return & Refund Policy

  • Customers are responsible for return shipping for customer-related returns, including size, fit, or change-of-mind reasons

  • Captains Merch will cover reasonable shipping costs where we shipped the wrong item or size, or where an item arrived damaged or defective

  • Direct exchanges are not generally processed

  • Items specifically identified as Final Sale are subject to the restrictions stated in our Return & Refund Policy

Nothing in our return policy limits rights that cannot legally be excluded under applicable consumer protection laws.

11. Preorders

Products identified as preorders are expected to ship at a future date.

Any estimated shipping or release date displayed for a preorder is an estimate and may change due to manufacturing, production, transportation, or other circumstances outside our reasonable control.

If an order includes both preorder and in-stock merchandise, those items may ship together or separately depending on the fulfillment method used.

Any preorder-specific terms displayed on the applicable product page form part of your purchase.

For eligible preorder returns, the return window begins from delivery as described in our Return & Refund Policy.

12. Promotions, Discount Codes and Offers

Promotions, discount codes, bundles, free-shipping offers, and other discounts may be subject to additional conditions displayed at the time of the offer.

Unless otherwise stated:

  • Discounts have no cash value

  • Discounts cannot be applied retroactively to completed orders

  • Multiple promotional codes may not be combined

  • Offers may be limited by product, order value, customer, geographic region, or date

  • We may correct or cancel promotions affected by obvious errors or misuse

Using a discount code or purchasing during a promotion does not automatically make an item Final Sale.

Products are Final Sale only where expressly stated or as otherwise specified in our Return & Refund Policy.

13. Gift Cards

Gift cards, where offered, are subject to any additional terms displayed at purchase.

Gift cards are not redeemable for cash except where required by law.

Lost, stolen, or improperly used gift cards may not be replaceable except where required by applicable law.

14. Intellectual Property

Unless otherwise stated, the Site and its contents, including:

  • Logos

  • Artwork

  • Product designs

  • Photographs

  • Graphics

  • Text

  • Videos

  • Music-related artwork

  • Website design

  • Trademarks and branding

are owned by or licensed to Captains Merch or the applicable rights holder and are protected by intellectual property laws.

You may use the Site for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, sell, commercially exploit, or create derivative works from Site content without permission from the applicable rights holder.

15. Reviews, Comments and Submitted Content

If you voluntarily submit a review, photograph, comment, testimonial, or other content for publication on the Site or our marketing channels, you confirm that:

  • You have the right to submit it

  • It does not infringe the rights of another person

  • It is not unlawful, misleading, defamatory, abusive, or malicious

Where you submit content specifically for publication or promotional use, you grant Captains Merch a non-exclusive, worldwide, royalty-free licence to reproduce, display, adapt, and share that content for purposes reasonably connected with Captains Merch and its merchandise.

You retain ownership of your original content.

We may remove submitted content that violates these Terms or is otherwise inappropriate for the Site.

16. Third-Party Services and Links

The Site may contain links to or integrations with third-party services, including:

  • Shopify

  • Payment providers

  • Shipping carriers

  • Klaviyo

  • Social media platforms

  • Our separate USA merchandise storefront

  • Other external websites or services

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for the content, policies, security, availability, products, or services of independently operated third-party websites.

17. Privacy

Our collection and use of personal information is described in our Privacy Policy.

By using the Site, you acknowledge that personal information may be processed by Captains Merch and service providers as described in that policy.

Where applicable, you may manage cookie and privacy preferences through the privacy controls available on the Site.

18. Prohibited Uses

You may not use the Site:

  • For unlawful or fraudulent activity

  • To violate another person’s intellectual property or privacy rights

  • To transmit malware or malicious code

  • To interfere with Site security or operation

  • To scrape, harvest, or improperly collect personal information

  • To impersonate another person

  • To submit false or misleading information

  • To engage in unauthorized resale, automated purchasing, or abusive purchasing behaviour

  • To interfere with another customer’s use of the Site

We may restrict or terminate access to the Site where reasonably necessary to protect Captains Merch, our customers, or our service providers.

19. Site Availability

We do not guarantee that the Site will always be uninterrupted, error-free, or available.

We may modify, suspend, maintain, or discontinue portions of the Site where reasonably necessary.

We are not responsible for temporary interruptions resulting from maintenance, third-party services, internet outages, technical failures, or circumstances outside our reasonable control.

20. Warranties and Consumer Rights

Except for warranties, guarantees, conditions, or remedies that cannot legally be excluded, the Site is provided on an “as available” basis.

Nothing in these Terms is intended to exclude, restrict, or waive any statutory warranty, consumer guarantee, remedy, or other right that cannot legally be excluded or limited.

If applicable law provides you with rights that conflict with these Terms, those mandatory rights will prevail.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Captains Merch will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from your use of the Site where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

Nothing in this section limits your rights relating to defective, incorrectly supplied, or otherwise non-conforming goods where those rights cannot legally be waived.

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify Captains Merch against reasonable losses, liabilities, or expenses resulting directly from your unlawful use of the Site, your material breach of these Terms, or your infringement of another person’s rights.

This section does not apply to ordinary consumer claims relating to products purchased from Captains Merch.

23. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.

24. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

25. Entire Agreement

These Terms, together with the policies expressly incorporated into them, including our:

  • Return & Refund Policy

  • Privacy Policy

  • Shipping Policy

  • Any product-specific or preorder terms

form the agreement governing your use of CaptainsMerch.com and purchases made through the Site.

26. Governing Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta, without limiting any mandatory consumer rights you may have under the laws of your place of residence.

Where permitted by applicable law, disputes relating to these Terms or purchases from CaptainsMerch.com may be brought before the courts of Alberta.

Nothing in these Terms requires a consumer to waive a right to bring a claim or pursue another remedy available under applicable consumer protection law.

27. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Site, products, policies, technology, or legal requirements.

The updated Terms will be posted on this page with a revised “Last updated” date.

Changes will apply prospectively unless otherwise required by law.

28. Contact Information

Questions regarding these Terms or an order placed through CaptainsMerch.com can be sent to:

Captains Merch
Email: info@captainsmerch.com
Mail: Captains Merch
6503 133 Ave
Edmonton, AB T5A 0K9
Canada